Frequently Asked Questions
Everything you need to know about your Mainline Materials order.
How long does shipping typically take?
Standard shipping usually takes between 3 to 7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on all unused and unopened materials. Please contact our support team to initiate a return authorization and receive a shipping label.
Do you offer bulk discounts for contractors?
Yes, we provide competitive tiered pricing for large-scale projects and professional contractors. Please reach out to our sales department for a custom quote.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How can I check the status of my order?
You can track your order status by logging into your account on our website or by clicking the link provided in your order confirmation email.
Are your materials sustainably sourced?
Mainline Materials is committed to quality and ethical sourcing. We work closely with our suppliers to ensure all products meet industry standards for durability and environmental responsibility.